General FAQ

How does Zoe Clean booking system works?

Zoe Clean booking system is the easiest way to book cleaning services in Australia! We recruit, build, train our own team members and maintain the qualities of Zoe Clean works– and all you need is a computer or a phone!


Just go to our website schedule your desired cleaning service.

What kind of cleaning services does Zoe Clean offers?

Zoe Clean offers the following cleaning services:

  • End of Lease Cleaning
  • Residential Cleaning
  • Office Cleaning
  • Commercial Cleaning
Are you insured?

Yes. Zoe Clean is fully insured with $1,000,000 liability insurance to protect your home and to give you peace of mind.

What suburbs do you serve?

We provide cleaning services for Eastern Suburb (Vaucluse, Rose Bay, Darling Point, Dover Heights, Double Bay, Point Piper, Woollahra, Edgecliff, Woolloomooloo, Watsons Bay, Potts Point, Rushcutters Bay, Elizabeth Bay, Bellevue Hill, Bondi Junction, Bondi, Bronte, Tamarama, Queens Park, Waverley, Clovelly, Matraville, Maroubra, Kingsford, Randwick, Coogee, Eastgardens, Botany, Kensington, Chifley, Little Bay,Eastlakes, Rosebery, Daceyville, Hillsdale, La Perouse, Centennial Park, Paddington, Surry Hills, Redfern, Waterloo, Darlinghurst, Moore Park and the Kings Cross)and Lower North Shore Area (Mosman, Willoughby, Lane Cove, North Sydney, Hunters Hill, Gladesville, Woolwich, Huntleys Point, Longueville, Northwood, Neutral Bay, Greenwich, Waverton, Mosman, Cremorne, Lavender Bay, Milsons Point, Cammeray)

What all is included in your cleaning service?

Please review our thorough booking system checklist for a list of services we perform for each type of cleaning.

My first Zoe Clean engagement

Your engagement with Zoe Clean is a lot like dating. We aim for Love at First sight, but it may take us 2 to 3 cleans to understand your expectations. If you are not happy with a result of a clean, our policy is to rework and fix the problematic areas within arranged time.

If you have any special requirements for your cleaning, let us know so we can mark it on our files!

Need an urgent clean? We got you!

You can now book a same-day clean up until 2pm. Any booking after 2pm and the clean will need to be done the next day.

We’ll send our team to you as fast as we can, but give us a maximum few hour window to locate our team and get them across traffic. Once you’ve booked your On-Demand clean we will call you and give you an approximate Time of Arrival.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $85.00. The average cost for end of lease cleaning starts at $250.00.

For a regular customer, we give bonus free cleaning service for Fridge or Cupboard for you to choose Please note that larger homes will be at a higher cleaning service rates.

Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How and when do I pay for my cleaning services?

We require payment at time of service. We accept most major credit cards and paypal. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online.

Eco quality Service It's Our Guarantee.

  • Professional
  • Affordable
  • Screened Housekeepers
  • Secured
  • Bonded
  • Licensed